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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Conditions
- Shipping & Delivery
- UK Standard Delivery - costs as per weight and is FREE for orders over £15. We send our standard delivery packages by Royal Mail 1st Class. Delivery is generally next day but can sometimes take longer. If your order is required by a specific date we recommend you use our next day delivery service..
- Privacy & Security
- Our system uses cookies on this website to track guests cart orders, remember user preferences and in other minor functions of the website. Cookies are small text files stored on your machine and do not carry any personally identifiable information about you, your machine, your network or any other intrusive information.We promise never disclose your details to third parties, except for the purpose of delivery. Information given when ordering, or via e-mail or telephone is collected by us in accordance with the 1998 Data Protection Act. We collect this information in order to process your transaction, fulfill your order, and provide you with the services you expect. Any enquiries regarding privacy matters, should be directed via e-mail to: info@crosskeysbooks.com.
- Returns & Replacements
- Your satisfaction is guaranteed... We know you will be delighted with anything you purchase from Crosskeys Books. Your satisfaction is guaranteed. If you are not totally satisfied with your purchase for any reason and that you notify us (preferably in writing) of your dissatisfaction within 7 days of receipt of the goods, we will be happy to replace them for you or to refund your money. The cost of the goods will be refunded, so long as the goods, packaging and the labels aren't damaged. (the postage will not be refunded) Returns : What do I do if an item arrives damaged? Please ensure you contact us immediately either by email to support@crosskeysbooks.com or call our order line on 020 8590 3604, please provide us with full details of the fault or damage. Do not return the item until you have spoken with us, as we have a number of different procedures depending on the product that has been damaged How do I return goods? Once you have contacted us, and we have confirmed that we want you to return the item(s), you must ensure that the goods are appropriately packaged to ensure that they arrive in perfect condition. We strongly recommend that you get a "Proof of Posting" certificate (free of charge) from your Post Office, as you will need this to make a claim from the Royal Mail should the package be lost or damaged on its journey back to us. .
- Ordering
- To Order by Phone or On-line: 1. To start shopping, simply click one of the tabs on the left of the page. 2. The main categories, "Dogs, Cats, Horses, Birds and Small Animals” will show you the subcategories. You can then browse through a specific section like Dog Behaviour, Dog Training, Puppy Training within that category. All categories and sections are outlined on the top of the page and covers most topic on these subjects. 3. Click the item image to see more information. 4. If you see a menu of selections below the product description that show colours or sizes, choose the exact item you want. 5. Click "Add to Cart" and you will be taken to your Shopping Basket. 6. To continue shopping, click "Continue Shopping". To goto checkout, click "Checkout". To find specific books/products quickly, you can search by keyword, simply enter the word or words such as "puppy" in the text box in the top left of the page and click "Go". Check Out : After you've finished shopping, click "shopping cart" and "Check Out". Follow the steps to enter your delivery and billing information. Returning Customers : If you've shopped at Crosskeysbooks.com before, you will be prompted at the beginning of the checkout process to enter your login details. Upon entering your login details, you can enter and select addresses from your address book. If you are a new customer you will be prompted to enter your contact details and a username and password unique to you. Confirmation : After submitting your order, you'll see a receipt that you can print for your records. You will be sent an email confirmation, which will summarise your order. Cancellations and changes must be made by close of the same business day you place your order. You will be notified by email when your order is due to be dispatched. .
- Payment, Pricing & Promotions
- We accept the following credit and debit cards: Visa MasterCard Switch Delta/Connect American Express The total cost of your order includes the price of the item(s) selected, delivery and tax. If the price of any good increases after you have placed your order, but before despatch and debiting you credit or debit card, the original price as seen at the time of ordering will be honoured. Taxes All prices quoted on the crosskeysbooks website are quoted in UK sterling, and where appropriate are inclusive of UK tax (VAT). Security Information We use the latest encryption technology to ensure we offer the most secure credit card transaction facility available. This is industry standard protocol. As required by UK Data Protection Acts, we follow strict security procedures in the storage and disclosure of information. Your details are not held on the internet and all information is transferred to our secure mail order processing server. In the unlikely event of any fraudulent activity we guarantee we will assume liability for the first £50 of your loss, and your credit card company are obliged to take responsibility for the remainder amount. .
- Viewing Orders
- Registered account holders can view their orders by logging into to the site and clicking on ‘My Account’ in the top left hand corner of the page. On the left hand side under the account dashboard click ‘My Orders’ to view a history and all current orders.
- Updating Account Information
- Registered account holders can update their account information by logging into to the site and clicking on ‘My Account’ in the top left hand corner of the page. On the left hand side under the account dashboard click ‘Account Information’ to view and update your registered details
- Conditons If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. Crosskeysbooks.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
